PRIVACY POLICY

Effective Date: March 9th 2026
Last Updated: March 9th 2026

This Privacy Policy explains how Sugarev Com Ltd (“Company”, “we”, “our”, or “us”) collects, uses, and protects personal data when users visit our website or purchase services.

We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Company Information

Company Name: Sugarev Com Ltd
UIC: 208720016
VAT number: BG208720016
Registered Office: Business Park str. 473A, ent A, unt 1; 1715 Sofia, Bulgaria
Email: [email protected]
Website: sugarev.com

Sugarev Com Ltd provides online audio and video post-production services, including editing, mixing, mastering, restoration, and related digital processing services.

2. Personal Data We Collect

We collect only information necessary to operate our services.

Information Provided by Users

Users may provide:

  • Name

  • Email address

  • Billing details

  • Project instructions

  • Audio files or media submitted for processing

  • Messages through contact forms or email

Payment Information

Payments are processed by third-party payment processors:

  • Stripe

  • PayPal

Sugarev Com Ltd does not store credit card or payment card details.

Payment processors may collect:

  • Billing address

  • Payment card information

  • Transaction details

  • Fraud detection data

Users should review their privacy policies.

Automatically Collected Information

When visiting the website, we do not collect user device data such as:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Access timestamps

  • Website navigation data

With the sole exception of when this data helps maintain security.

3. Legal Basis for Processing (GDPR)

We process personal data based on:

  • Contractual necessity — to provide services requested by you

  • Legitimate interest — operating and improving our services

  • Consent — when submitting forms or communications

  • Legal obligations — tax, accounting, and regulatory requirements

4. How We Use Personal Data

We may use data to:

  • Provide and deliver audio and video services

  • Process payments

  • Communicate regarding projects

  • Provide customer support

  • Issue invoices and maintain accounting records

  • Maintain website security

  • Prevent fraud or abuse

We do not sell personal data.

5. Data Sharing

Personal data may be shared with trusted service providers such as:

  • payment processors (Stripe, PayPal)

  • website hosting providers (Squarespace)

  • email infrastructure providers (Apple, Cloudflare)

  • accounting providers

  • file transfer infrastructure (Infomaniak Swisstransfer)

Providers process data only as necessary for their services.

6. Data Retention

Data is retained only as long as necessary for:

  • providing services

  • legal and accounting obligations

  • dispute resolution

  • enforcing agreements

Audio project files may be deleted after delivery unless otherwise agreed.

7. Data Security

We use reasonable safeguards including:

  • HTTPS encryption

  • secure hosting environments

  • access controls

  • payment processor security standards

However, no online system can guarantee absolute security.

8. International Transfers

Some service providers may process data outside the European Economic Area (EEA). When applicable, safeguards such as Standard Contractual Clauses are used.

9. GDPR Rights

Users have the right to:

  • access personal data

  • correct inaccurate data

  • request deletion

  • restrict processing

  • object to processing

  • request data portability

Requests may be submitted to:

[[email protected]]

10. Children

Our services are not intended for individuals under 18.

11. Policy Updates

We may update this Privacy Policy periodically.

COOKIE POLICY

Effective Date: March 9th 2026

This website may use cookies and similar technologies.

Cookies are small text files stored on your device.

Types of Cookies

Essential Cookies

Required for website functionality.

Performance Cookies

Help improve website performance.

Third-Party Cookies

Used by services such as:

  • Stripe

  • PayPal

Users may disable cookies through browser settings.

GDPR DATA REQUEST

Users may submit requests regarding their personal data including:

  • access requests

  • correction requests

  • deletion requests

  • processing restrictions

Requests can be submitted to:

[email protected]

We will respond within the timeframe required by GDPR.

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